THE ROLE: ASSOCIATE CLIENT DIRECTOR

We’re searching for an exceptional Associate Client Director – a senior leader who will own and grow a portfolio of key client relationships. You’ll be the trusted partner for clients, translating business objectives into multi-channel strategies that harness the full breadth of our digital services—from creative and paid media to SEO, CRM, influencer, and beyond.

As Client Director, you’ll lead teams, oversee delivery excellence, and ensure partnerships consistently drive measurable business results. You’ll also mentor and develop client leadership talent within the agency, setting the standard for strategic thinking, client service, and execution.

Megaphone is one of Australia’s most awarded digital marketing agencies. Known for our creativity, performance-first mindset, and ability to scale brands with energy and precision, Megaphone is where data meets storytelling, growth meets imagination, and people thrive in a bright, collaborative, high-performance environment.

Megaphone is part of the global marketing agency network Stellar, and powered by the industry leading global AI marketing technology Pixis.ai.

Pixis began in 2018 with a bold mission: to democratise AI and make it accessible to brands everywhere. Today, our codeless AI platform is trusted by 1,000+ global brands including Fortune 2000 companies and powering campaigns with 200+ proprietary AI models. But at our heart, Pixis is about people. Our values—innovate simply, empower people, champion creativity, keep it real, and stay human—are woven into everything we do.

As we grew, we realised the technology wasn’t enough. That’s why we built Stellar—a performance marketing group designed for what comes next. Stellar unites 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy, all connected by Pixis’ AI infrastructure. No silos. No bolt-ons. Just one adaptive growth engine that moves as fast as the market does. Stellar is where brilliant people, cutting-edge technology, and bold ideas come together to deliver outcomes, not tradeoffs.

WHY THIS IS THE ROLE THAT CHANGES EVERYTHING:

• Lead a portfolio of high-value client relationships at scale
• Drive measurable growth by shaping integrated, multi-channel strategies
• Elevate teams and set new standards of client service excellence
• Be the bridge between commercial performance, creativity, and innovation

WHAT YOU’LL OWN

• Client Leadership & Strategy
• Act as the senior day-to-day lead for key clients, ensuring campaigns meet and exceed objectives
• Build trusted, long-term partnerships that position the agency as a strategic advisor, not just a supplier
• Lead client strategy across creative, paid media, SEO, CRM, influencer, and programmatic channels
• Develop and present quarterly and annual growth strategies tied to client business outcomes
• Proactively identify growth opportunities, including cross-sell and up-sell of services
• Ensure performance reporting is insightful and commercially focused, not just metric-driven
• Manage escalations quickly and effectively, protecting relationships and outcomes

Team Leadership & Development

• Lead and inspire a team with coaching, feedback, and career development
• Oversee the quality of all client outputs—strategies, campaign plans, briefs, and reports
• Foster collaboration across departments to ensure seamless service delivery
• Support hiring, onboarding, and development of client services talent
• Build a culture of accountability, learning, and continuous improvement

Commercial Growth & Profitability

• Own the commercial health of your client portfolio, ensuring profitability, revenue growth, and retention
• Collaborate with leadership on account growth plans and revenue targets
• Lead pitches and proposals for client expansions, supported by channel experts
• Contribute to new business efforts by showcasing results, case studies, and market expertise

Agency & Industry Contribution

• Champion integration of data, technology, and creativity to elevate work quality
• Stay across industry trends and competitor activity, bringing innovation into client strategies
• Share knowledge internally via workshops, training, and thought leadership sessions
• Represent the agency at client events, networking functions, and industry forums

KPIs

• Client Performance: Achievement of client KPIs (ROAS, CPA, engagement, brand growth), client retention, NPS scores
• Client Growth: % revenue growth from existing clients (cross-sell, up-sell, new service adoption)
• Team Development: Retention, progression, and feedback on leadership effectiveness
• Operational Excellence: % of work delivered on time and error-free, adoption of best practices

YOUR EXPERTISE ARSENAL

• Deep knowledge of performance marketing across multiple channels (paid media, SEO, CRM, influencer, programmatic, creative)
• Proven ability to translate client business goals into integrated strategies and measurable results
• Strong commercial acumen and portfolio management experience
• Experience leading and mentoring high-performing client services teams
• Ability to navigate and resolve complex client challenges with a solutions-first mindset

THE LEADER WE’RE SEEKING

• 7+ years in digital/performance agency environments
• Proven success managing senior client relationships and large-scale portfolios
• Strong blend of strategic vision and hands-on delivery oversight
• Natural leadership style that inspires teams and builds client trust
• Commercially minded, with a track record of revenue growth and retention

The Megaphone DNA:

• Innovate Simply
• Stay Human
• Keep It Real
• Empower People
• Champion Creativity

WHY US?

• Culture as Competitive Advantage
• We hire exceptional people and trust them to deliver exceptional work. You get ownership, autonomy, and support from day one. No egos. No silos.
• Unmatched Growth Platform
• First access to cutting-edge AI technology before the industry
• Global impact: Collaborate with incredible talent in Australia and around the world.
• Industry-leading backing: $100M+ Series C (SoftBank Vision Fund 2, General Atlantic)

THE BOTTOM LINE
This isn’t just another Associate Client Director role.
This is your chance to lead client partnerships that define the future of performance marketing combining creativity, data, and technology to deliver outcomes at scale.
Ready to define what’s next?